Shipping policy

Takatoku Toys ships UPS ground to all US states. Average shipping time is 5-7 days, depending on your shipping location. Your state may require tax to be applied to shipping and handling charges. We are unable to ship to PO Boxes, please provide a physical address. Orders for in-stock items typically ship 2-3 business days from the day the order is placed. Please take this into consideration when when ordering.

PRE-ORDER INFORMATION

For select items, we offer them available for Pre-Order. When the item is available for pre-order you have a window of time to place your order for the item with a future fulfillment time that will be longer than the normal time it takes to get your order delivered. On the item page, you will see the estimated delivery window for the item. For example, a pre-order for an item might start in December but not ship from our warehouse until May.

DOMESTIC SHIPPING (UNITED STATES)

SHIPPING METHODS WITHIN THE USA
We use DHL to ship orders. Packages shipped using DHL are trackable and insured. Please make sure that you use an address that FedEx can safely leave your package at without risk of theft. Takatoku Toys is not responsible for lost or stolen packages that FedEx provides delivery confirmation for. If your order is not delivered as promised, we can assist you in contacting the carrier regarding the missing order and in select cases issue a replacement or refund to you. Unfortunately, the carrier does not service P.O. Box or APO addresses.

WE OFFER THE FOLLOWING SHIPPING SERVICES WITHIN THE USA
48 Contiguous United States: Ground Shipping ONLY
FedEx: Hawaii and Alaska
We do not offer any expedited shipping options.

SHIPPING TO HOTELS/TEMPORARY ADDRESS
We will not expedite or guarantee delivery to hotels/temporary addresses. We do not recommend placing orders to temporary locations due to Takatoku Toys varied shipping and processing timeline. You are responsible for providing a correct address that will be able to accept the package when it arrives, at checkout. We will not reroute packages or accept returns/cancellations due to packages not arriving within a timeline.

GENERAL GUIDELINE FOR USA SHIPPING RATES
Standard Shipping: Carrier rates calculated based on package volume

 

INTERNATIONAL DELIVERY ESTIMATES
Below are a few estimated delivery timeframes for a few international destinations that are subject to change. 

INTERNATIONAL SHIPPING DESTINATION DELIVERY ESTIMATE FOR IN-STOCK ORDERS:

Canada: 5-25 Days
United Kingdom: 7-25 Days
Mexico: 5-21 Days
Australia: 7-25 DaysOther International Destinations: 7-25 Days

Orders do not ship until they have been fully processed which can take 3-7 days. Please consider the order processing time before placing your order. 

SHIPPING PROMOTION OFFERS

Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination.

We also regret that free shipping and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.

INTERNATIONAL RETURN POLICY
All international sales are final. The standard Takatoku Toys Returns & Exchanges Policy applies to all orders.

PRICING POLICY
Takatoku Toys reserves the right to change prices at any time. Purchase prices are final at the date of purchase.

CANCELLATION POLICY
We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Takatoku Toys Returns & Exchanges Policy applies to all orders.